Credit Card & Refund Information
Credit Card Use:
Visa or Mastercard is accepted at the Recreation Office and Online. There is a processing fee when using credit cards at the office or online. It is 2.8% of the total and a .98 cent site fee. The fees are charged and collected by the processor- Municipal Payments/Express Pay. You will see one of these on your credit card statement. The city does not collect or receive any fees. You will only be charged the total of the program fees that you register for by the city.
To Register Online you must pay in full with a credit card at the time of checkout.
Cancellation & Refunds:
The Recreation & Parks Department reserves the right to cancel or consolidate any programs or classes that do not meet the minimum participation number required. A full refund will be issued if we cancel any programs. In the event that a participant cancels out of a program, refunds will be handled as stated in our Refund Policy.
In the event that a participant cancels out of a program, refunds will be handled as stated below. If you have an outstanding balance, the refund will be automatically applied to that balance and any remainder will be refunded. Refund checks take approximately three weeks to process.
Processing Fee- $10.00 or deposit if required is deducted off all refunds. Remaining is refunded as stated.
Remaining Balance- Will be refunded up to one (1) week prior to start of program
No Refund- No Refund will be given if less than the one (1) week prior. Commitments are made to instructors based on numbers one week prior.
Refunds requested before the program/event begins- Refunds will be made only before the start of the class/program for the following circumstances:
When the refund is requested at least seven calendar days in advance of the first class meeting date.
Hardship Termination Policy
The following criteria must be met to quality for a hardship refund:
In case of a job transfer out of the area, the participant or class registrant may receive a prorated refund if he/she provides a letter from his/her Human Resources Department stating that he/she is being transferred including forwarding address and phone number for verification.
In case of medical conditions a participant may receive a pro-rated refund if he/she provides a letter from a physician stating that they are on a medical restriction.
A hardship refund can only be approved at the discretion of the Recreation & Parks Director.
Summer Camp Refund Policy- is the same as the above Refund Policy, but the $25 deposit is deducted from all camps and/or sessions of camp that you cancel out of.